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Welcome to the John Lewis International Returns Portal

If you’ve changed your mind about keeping your purchase, please return it in its original condition and we’ll refund it. Unless faulty, this should be within 35 days of receiving your order. By original condition, we’d expect this to mean that you’ve kept packaging and labels, and that the item is undamaged and unused.

To complete your return, please enter your email address and original order number. Please note that some delivery options may require a printer.

The John Lewis Returns portal is unable to support returns to the following countries:

Europe: Cyprus, Greece, Hungary, Poland, Portugal and Norway

Rest of World: Canada, Hong Kong, Qatar, Malaysia, New Zealand, Philippines, Singapore and South Korea

If you wish to return an order from any of these countries, please visit the John Lewis & Partners website, International Returns and Refunds page for further instructions.

If you have any queries regarding your return, you can review our full International terms and conditions.

Personal Information

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Items

Please enter details of the order item you wish to return.

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Please select the items you wish to return.

  • Product Code {{item.SKU}}
  • Product Description {{item.ProductDescription}}
  • Reason This field is required
  • Quantity This field is required Value needs to be less than: {{item.MaxQuantity}} Value needs to be greater than: 1
  • Price {{item.Price}}
  • Size {{item.Size}}

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This field is required

Service Options

No charge

Your package can be returned via your local postal service. We will provide you will a postal label, which you can attach to your package and take to any post office. Please retain the proof of posting for reference.

Return Details

Personal details

Name

Address

Email

Day time phone number

Items to return

  • {{item.SKU}} - {{item.ProductDescription}} - x{{item.Quantity}}

Service option

Collection

The courier will bring a label to attach to your parcel, but you will also receive a label that you may want to print and attach to your parcel in advance.

Address

Postal

Your package can be returned via your local postal service. We will provide you will a postal label, which you can attach to your package and take to any post office. Please retain the proof of posting for reference.

Drop-Off

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By placing this return order you agree that you have checked the above information and that it is valid to the best of your knowledge. If any of the information is incorrect, please use the edit buttons to make amendments before continuing.

Payment

Please review the outstanding balance below and click Procced to payment to complete the transaction.

Amount to pay: {{model.ReturnsPortalPaymentModel.AmountTwoDecimalPlaces}} GBP

Your payment was successful, click continue to complete your order.

Please wait...

Thank You

Thank you!

Your full package label is now available and had also been emailed to you.

You will need to package your item(s) carefully and to the best of your ability to prevent unwanted damage. Then you are required to print the label you have been provided with and attach it securely to the parcel. You will not be able to return your package without a physical label.

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  • Return Started

  • Picked Up/Recieved DropOff

  • In Transit

  • Out for Delivery

  • Delivered

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Available countries and languages

Please select your country and preferred language: